Buying

Buyer FAQs

• SidelineSwap Buyer Protection
• Refund Policy
• How do I cancel my purchase?
• When will my order be shipped?
• How do I avoid scams?
• What happens if my purchase never ships?

See all 7 articles

Making a purchase

• How do I make a purchase?
• How do I make an offer?
• What happens when I make an offer?
• Can I buy multiple items from the same seller?
• How do I confirm a purchase and leave feedback?
• Why is shipping so expensive?

See all 9 articles

Payment Methods

• What payment methods are accepted?
• What is a CVV/CVC?
• Can I use PayPal?

Refunds

• How do I get refunded?
• How long does a refund take?
• Disputing payments with your credit card company
• Warranties

Troubleshooting

• How do I open a dispute?
• How do I cancel an order?
• My seller has not shipped my item. What do I do?
• Why is my payment failing?
• What if a seller never responds to my messages?

Promo Codes & Discounts

• How do I use a promo code?