If you receive an item that is broken or not as advertised, you may reject the item for our Dispute Resolution Team to determine whether it is eligible for a return. SidelineSwap can also issue a partial refund, as agreed upon between you and the seller. Within 72 hours of receiving the item, click "Mark As Received" OR "Accept or Reject Item" on the swap page, then "No, Not As Advertised", and explain your dispute. Once you’ve submitted your dispute, our team will provide updates on the status of the dispute from the swap page.
If you’ve already accepted the item as advertised or the 72 hours have passed, the funds from the sale are no longer held in escrow by SidelineSwap and the seller is not obligated to accept a return. Though we cannot compel the seller to accept a return, we encourage you to reach out to the seller directly to see if they are amenable. If so, please contact SidelineSwap customer support for assistance in facilitating the return.
Alternatively, or if the seller is not amenable to a return, we recommend re-listing the item for sale in your own locker! SidelineSwap will happily waive the seller fee for the sale of this item if you were to re-list it to your locker.