All refunded buyers on SidelineSwap will receive a receipt of the refund by email. In the case of a cancellation, a full refund, including shipping cost and taxes, is always returned to the original payment method.
While the refund is processed immediately on our end, it can take up to 10 days for the refund to reflect in your account. The speed of the refund depends entirely on your bank's protocol.
What if it's been more than 10 days?
If your refund still hasn't appeared after 10 days:
Check the refund receipt we emailed you. It confirms the date the refund was issued and the payment method it was returned to.
Contact your bank or card issuer first with that receipt. Refunds return to your original payment method, and once we've issued the refund the remaining time is controlled by your bank. This is also true if the original card is now expired or closed — the funds still post to the underlying account.
If your bank has no record after that, contact SidelineSwap Support and include the refund receipt.
Refunds on Buy Now, Pay Later through Sezzle
If you paid with a Buy Now, Pay Later provider, your refund is returned to that provider, who then adjusts your payment plan. The timing of any adjustment to your installments is set by the provider, not by SidelineSwap.
Please do not hesitate to contact SidelineSwap Support if you have any questions regarding the cancellation or refund.
If you're looking to cancel your purchase, click here to learn more.