If you are a Seller trying to cancel a recent sale, click here.
Trying to cancel an order you placed? Here’s how it works:
🕐 Before the seller ships
If your item hasn’t been shipped yet, there are a few possibilities:
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If the Seller hasn’t printed a label after 5 days:
You’ll see the option to Cancel Swap right on your swap page. -
If it’s been 12 days and the item still hasn’t shipped:
You can cancel the order yourself, even if the seller printed a label but didn’t ship it.
💬 How to cancel
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On web: Go to your swap page and click Cancel Swap.
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On the app: Click More, then tap Cancel Swap.
⏳ Automatic cancellations
SidelineSwap automatically cancels and refunds all unshipped orders after 21 days, unless both you and the seller have agreed to an extension.