SidelineSwap's Buyer Protection guarantees that if an item doesn't arrive as it was advertised, a buyer can dispute it for a full refund within 72 hours of the delivery date.
SidelineSwap also offers Return Assurance powered by Seel, which gives buyers the option to return any item they receive, for any reason to Seel for a full refund. With Seel, buyers can request their return within 7 days of delivery. Read below for how to purchase Seel Return Assurance and return your gear.
Purchasing Seel Return Assurance
Buyers can add Seel Return Assurance to their purchase at checkout:
The cost to add Seel varies on the price and nature of the item. This fee is non-refundable, even if you don't return the item.
Please note that Seel Return Assurance is not available for all items sold on SidelineSwap.
Returning an item with Seel Return Assurance
Once you receive your item, you can request a Seel return at any point within 7 days of the delivery date.
After clicking "No, Request Seel Return", you'll be redirected to your Seel return portal where you can submit your return request. Once you've requested a return, all communication will be handled by Seel directly via email. For any questions regarding your return, please reach out to Seel Support. For more information on Seel returns, read here.
Please note that it doesn't matter if the funds have already been released to the seller. Once you request your Seel return, you will still be entitled to your full refund.
Comparing SidelineSwap Buyer Protection & Seel Return Assurance
|SidelineSwap Buyer Protection
|Seel Return Assurance
|Items eligible to be returned
|Items that arrive not as advertised
|Any item can be returned
|Window to request a return
|Within 72 hours of delivery, before the swap has been accepted
|Within 7 days of delivery regardless of if the swap has been approved
|Free on all SidelineSwap purchases
|A varying fee, dependent on the type and cost of the item