What you need to know:
SidelineSwap Buyer Protection covers items that arrive not as advertised.
Return Assurance powered by Seel is an optional add-on that allows returns within 7 days of delivery when the item arrives as described.
For more information...
SidelineSwap’s Buyer Protection guarantees that if an item doesn’t arrive as advertised, you can open a dispute within 72 hours of delivery for a full refund.
But what if the item is as described — you just don’t want it anymore, or it doesn’t fit quite right? That’s where optional Return Assurance powered by Seel comes in.
With Seel, you can return any item for any reason, within 7 days of delivery — no questions asked.
Purchasing Seel Return Assurance
Seel Return Assurance is added to your purchase by default during checkout on SidelineSwap. That said, Seel is an optional add-on that you can always disable at checkout if you do not wish to include it with your purchase.
The cost of Seel varies depending on the item’s price and category.
This small fee is non-refundable, even if you decide not to return the item.
💡 Tip: Adding Seel is the best way to shop worry-free — you’ll always have the option to return if the item doesn’t work out.
Comparing SidelineSwap Buyer Protection & Seel Return Assurance
| SidelineSwap Buyer Protection | Seel Return Assurance | |
| Items eligible to be returned | Items that arrive not as advertised | Any item can be returned as long as it is still in usable condition |
| Window to request a return | Within 72 hours of delivery, before the swap has been accepted | Within 7 days of delivery regardless of if the swap has been approved |
| Cost | Free on all SidelineSwap purchases | A varying fee, dependent on the type and cost of the item |
Using Seel Return Assurance
Using Seel Return Assurance
If you purchased Seel Return Assurance, you can return your item within 7 days of delivery — even if it arrived as described.
To start a Seel return, follow the steps outlined here:
👉 How do I request a Seel return?
Please note:
You’ll be refunded the item price and original shipping cost
You’re responsible for return shipping costs
Returns are handled directly through Seel and don’t require contacting SidelineSwap Support.