Once you make a payment, there will be a live tracking link available on your swap page.
The majority of SidelineSwap Sellers ship their orders within a couple days of a purchase. However, there are times when the Seller may be on vacation or face other circumstances which prevents them from shipping promptly. If your package does not show as shipped, we recommend communicating with the Seller for more information regarding shipping time.
Please also note that we've been told by our shipping providers to expect delays with both domestic and international shipments during this time, as operations are running slower due to the COVID-19 pandemic. This includes delays to the initial tracking scan, meaning a package may very well be shipped despite what the tracking shows. Even with staffing shortages afflicting shipping carriers worldwide, more than 99% of SidelineSwap shipments are still arriving at their intended addresses.
Please note, SidelineSwap support does not have any more insight into packages in transit than you have from the tracking page. If, however, a package has not seen a tracking update in two weeks, we can use resources provided by our mail carriers to try and find more information. SidelineSwap is only able to cancel a swap in transit if it is determined to be lost, or if it has been a month since its last tracking update for domestic shipments or 2 months since its last tracking update for international shipments.