For information on how to insure your items, read here.
If you added insurance to a shipment that is now lost or damaged, you can file a claim through Seel Worry-Free Delivery to recoup your earnings from the sale. To submit your insurance claim, simply enter your email address & swap ID here to locate your shipment:
After finding your shipment, Click "Report a shipping issue" and follow the next steps with your relevant information to submit your claim.
Once your claim has been approved, you will be paid out to any bank account or major e-wallet. Please note, claims typically take about 5 days to be approved.
Allowed Windows for Filing a Claim
Coverage Type |
Window Open |
Window Closed |
| Loss | 30 days after the order was shipped | 90 days after the sale was made |
| Damage | The day the order was delivered | 7 days after the order was delivered |
| Theft | The day the order was delivered | 7 days after the order was delivered |