What you need to know:
If your item arrives damaged, incorrect, or not as described, open a dispute within 72 hours from your swap page.
Disputes don’t apply if the item matches the listing. In that case, Seel Return Assurance (if purchased) allows returns within 7 days of delivery.
For more information...
If your item arrives damaged or not as described, don’t worry — you can open a dispute directly from your swap page so our team can help resolve it.
🕐 Step 1: Open a dispute within 72 hours
You have 72 hours (3 days) after delivery to report a problem.
- Go to your swap page.
- Click “Mark as Received” or “Accept or Reject Item.”
Choose “No, Not as Advertised” and describe what’s wrong.
✅ What qualifies for a dispute
You can open a dispute if your item has:
Undisclosed or unexpected damage
Missing parts or the wrong item entirely
A description that doesn’t match what was received
Concerns about authenticity
🚫 What’s not covered
We can’t open disputes for:
Items that match the listing description
Sizing or fit issues
A change of mind (you no longer want it)
Shipping speed or delays
If your item was accurately described but just isn’t right for you, the seller isn’t required to accept a return — though they can choose to. In that case, you’ll be refunded for the item price only.
Shipping and return costs are non-refundable, so you might consider relisting the item in your locker instead.
💡 Pro tip: If you purchased Seel Return Assurance, you can still return your item — even if it arrived as described.
Seel allows buyers to return any item within 7 days of delivery for a full refund (as long as it’s still in usable condition). Returns are handled directly through Seel, and your refund isn’t impacted by whether the seller has been paid.
Don’t have Seel? Consider adding Return Assurance to your next purchase for extra peace of mind. Learn more here.
💰 Step 2: Decide how to resolve
If we confirm your dispute is valid, you’ll have two options:
-
Negotiate a partial refund
Message the seller from your swap page to agree on a fair amount.
Once both sides agree, the seller applies the refund, and you close the dispute.
Recommended: This option avoids return shipping hassle.
-
Return for a full refund
We’ll provide a prepaid return shipping label if the item isn’t as advertised.
SidelineSwap covers the shipping to you; the seller covers the return shipping.
Once the seller receives the return, you’ll be refunded in full.
🗺️ Note: SidelineSwap can’t currently provide return labels for buyers outside North America.