Once you make a payment, there will be a live tracking link available on your swap page.
The majority of SidelineSwap Sellers ship their orders within a couple days of a purchase. However, there are times when the Seller may be on vacation or face other circumstances which prevents them from shipping promptly. If your package does not show as shipped, we recommend communicating with the Seller for more information regarding shipping time.
Please also note that we've been told by our shipping providers to expect delays with both domestic and international shipments during this time, as operations are running slower due to the COVID-19 pandemic.
This includes delays to the initial tracking scan, meaning a package may very well be shipped despite what the tracking shows. This also includes delays inside border pre-clearance facilities. If your package is seemingly stuck at the border for longer than usual, it's because customs facilities are short-staffed. Even with staffing shortages afflicting shipping carriers worldwide, more than 99% of SidelineSwap shipments are still arriving at their intended addresses.
When you make a purchase, your payment is escrowed, meaning the Seller does not get paid until you've confirmed that the order has arrived in its promised condition or 72 hours after the package has arrived at your address-- whichever comes first. If the Seller never ships the item, then you will be refunded. If the Seller ships the wrong item, you can return the item for a full refund. Your payment is entirely protected.