We collect and hold the payment once a Buyer purchases your item. The funds in your SidelineSwap Seller Dashboard move from "Pending" to "Available" as soon as the Buyer has approved the sale or 72 hours after the item has arrived at the Buyer's address-- whichever comes first. When your funds are "Available,” you can cash out.
In other words, even if the Buyer never confirms that their order has been received, your funds become automatically available after 72 hours. If your buyer opens a dispute regarding the condition of the item, they will have to enter the SidelineSwap dispute process to prove that the order is worthy of a return and a refund.
We always defer to tracking on an order. If tracking shows that the package has been delivered, SidelineSwap considers the order delivered, even if the Buyer claims otherwise. SidelineSwap will never refund an order that is "In Transit" to its destination unless it has been determined that the package has been lost by the assigned carrier.
Keeping communications on platform is to your benefit. When communications stay on site, you're guaranteed SidelineSwap Seller Protection.
Cashing out is safe. SidelineSwap uses Payoneer to process bank transfers securely. You can read more about Payoneer here. Payoneer is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.