The simplest way to identify a potential scammer, is if that person tries to communicate with you off of SidelineSwap. If a person shares their phone number or email address, do not take the communication offsite. As a reminder, if you'd like to share or view more photos of a listing, the seller can always add these photos directly to the listing. There is no need to share these over text or email.
Similarly, SidelineSwap will only communicate with our users via Sidebot on a swap page, or using one of the below email addresses:
- support@sidelineswap.zendesk.com
- updates@notice.sidelineswap.com
- updates@play.sidelineswap.com
- updates@mail1.sidelineswap.com
If you or someone you're speaking with claims to have gotten an email from SidelineSwap, but the email address is not included in the above list, this is a scam. SidelineSwap will never require you to purchase a Vanilla gift card to authenticate your account or permit you to sell your gear. There is no such thing as needing to get set up for "instant payment" on SidelineSwap nor are there "selling limits" or a need for an "unlimited limit". As a reminder on how to sell on SidelineSwap, read here: How to Sell.