Online scams and phishing attempts are a growing concern. This article provides clear steps to help you identify and avoid phishing scams, such as fraudulent messages claiming to confirm transactions or requiring payment details.
Example of a Phishing Attempt:
You may receive a message like this:
"We’re pleased to inform you that your item's transaction has been completed, including the price and shipping fees. To move forward, please confirm the details by clicking the link below: https://sidelineswap.com@s3.id743223.world/TrC4RIrhC. Your payment details confirmation is necessary due to a recent increase in fraudulent activities."
This message is fraudulent. Do not click the link or provide any personal information.
How to Identify a Legitimate SidelineSwap Communication:
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Official Communication Channels: SidelineSwap will only communicate with users via our in-platform messaging system (@Sidebot) or the following email addresses:
- support@sidelineswap.zendesk.com
- updates@notice.sidelineswap.com
- updates@play.sidelineswap.com
- updates@mail1.sidelineswap.com
- If you receive an email or message claiming to be from SidelineSwap but it is not from Sidebot or the addresses listed above, it is a scam.
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Links and URLs:
- Legitimate SidelineSwap links always begin with https://sidelineswap.com/. If a link appears suspicious or includes additional domains (e.g., s3.id743223.world), do not click on it.
- Always check the URL in your browser’s address bar before entering any personal information.
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Requests for Personal Information:
- SidelineSwap will never ask you to confirm your payment details via an external link.
- We will not require you to purchase gift cards to authenticate your account, remove selling limits, or enable instant payment.
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Offsite Communication:
- If a user asks to communicate outside SidelineSwap (e.g., via email or phone), this is a red flag. Keep all communications within SidelineSwap for your protection.
Common Scam Indicators:
- Messages urging immediate action or warning of account suspension unless you click a link.
- Requests for personal or financial information via email or an offsite link.
- Offers that seem too good to be true.
What to Do If You Receive a Suspicious Message:
- Do Not Click Links: Avoid clicking any links in messages or emails that seem suspicious.
- Report the Message: Use the "Report" button on SidelineSwap to flag suspicious users or messages.
- Verify with Support: If you’re unsure, contact SidelineSwap Support via our Help Center.
Stay Safe and Informed:
Scammers are constantly evolving their tactics, but by staying vigilant and following the guidelines above, you can help protect yourself and the SidelineSwap community. For more tips on secure buying and selling, check out our How to Sell guide.