If you're logging in from an unrecognized device, SidelineSwap may require that you enter a PIN upon login in order to verify your account. If you requested a login PIN but haven't received the email, try the steps below before contacting support.
1. Search your inbox for the most recent PIN email
The PIN is sent from updates@play.sidelineswap.com to the email address connected to your account. Search your inbox (and spam/junk folder) for that sender.
If you've made multiple login attempts, only the most recent PIN will work — older codes are no longer valid. Each PIN expires after 20 minutes, so if it's been longer than that, request a new one by trying to log in again.
2. Check your spam, junk, and promotions folders
PIN emails sometimes get filtered out of your main inbox. Check:
- Spam / Junk
- Promotions tab (Gmail)
- Any custom filters or rules that may be auto-archiving emails
If you find the email there, mark it as "Not Spam" or add updates@play.sidelineswap.com to your contacts so future PINs land in your inbox.
3. Check whether your email provider is blocking the message
Some email providers — including Comcast, AOL, and Yahoo — occasionally block automated emails from reaching your inbox. If you use one of these providers and don't see the PIN anywhere, try adding updates@play.sidelineswap.com to your safe sender list or contacts, then request a new PIN.
4. Confirm you still have access to the email on your account
If you've changed email providers or no longer have access to the email tied to your SidelineSwap account, the PIN won't reach you. In that case, you'll need help from our support team to verify your identity and update your email.
Still can't log in?
If you've tried the steps above and still aren't receiving a PIN, please contact SidelineSwap support from the email address associated with your account. Sending your request from the account email helps us verify it's really you and resolve your login issue faster.