In the very rare scenario that a package is damaged (beyond repair) in transit, then the Buyer will be issued a full refund pending confirmation from the shipping service that the packaging was, in fact, compromised.
SidelineSwap puts the onus on the Seller as far as packaging their items securely. Sellers should assume that their package will be thrown and shaken while in transit. It's on the Seller to package their item accordingly.
If you added insurance to your item before it sold, you can file a claim through Shipsurance here. If you did not, you can submit an insurance claim with the relevant shipping carrier to earn back compensation for the lost package.
We cannot guarantee that any funds will be rewarded for these claims, and SidelineSwap is not responsible for compensating sellers when funds for an insurance claim are not rewarded. We can, however, guarantee that we will provide you with as much detail and context as possible to successfully submit the claim and earn back what you can.
For shipments sent from and within the United States
USPS insurance applies to Priority Mail and Ground Advantage shipments
Please note that USPS, FedEx, and UPS shipments exceeding $100 in value can only be insured for up to $100 maximum.
If you'd like to insure an expensive package for more than $100, please read our article on how to insure your shipments.
For international shipments sent from the US, we can submit an inquiry to USPS, who will partner with the relevant international carrier to determine what compensation, if any, you're eligible for.
Claims can also be submitted for shipments sent via FedEx and UPS.
For shipments sent from and within Canada
Shipments sent within Canada that have a Priority, Xpresspost, or Expedited Parcel are eligible for claim submissions.
Shipments sent from Canada to anywhere outside of North America are not eligible for claim insurance.