If a buyer has opened a Dispute on your swap, you can accept a return without having to wait for input from the Dispute Resolution Team. Authorizing a return generates a return label for your buyer at your cost. Once the return label is available, the buyer has 72 hours to ship the return back to you before the swap is automatically completed. The buyer will be refunded within 24 hours of the item being delivered back to you.
How to Allow a Return
From the swap page, click "Review Dispute" to view the details of the Dispute and approve the return, or click "Approve Return" directly:
Once you've decided to approve the return, confirm the amount that will be deducted from your balance for the return label and finalize the return: