In the very rare scenario that a package is damaged (beyond repair) in transit, then the Buyer will be issued a full refund pending confirmation from the shipping service that the packaging was, in fact, compromised.
SidelineSwap puts the onus on the Seller as far as packaging their items securely. Sellers should assume that their package will be thrown and shaken while in transit. It's on the Seller to package their item accordingly.
It is SidelineSwap policy to defer to the designated shipping service for damaged package resolutions, but SidelineSwap can submit a claim on your behalf to the relevant shipping carrier. Please contact SidelineSwap Support with the Swap ID to get started.
We cannot guarantee that any funds will be rewarded for these claims, and SidelineSwap is not responsible for compensating sellers when funds for an insurance claim are not rewarded. We can, however, guarantee that we will provide as much detail and context as possible to earn back what we can.
For shipments sent from and within the United States
USPS insurance only applies to Priority Mail shipments, meaning First Class shipments are not eligible for reimbursement.
Please note that USPS, FedEx, and UPS shipments exceeding $100 in value can only be insured for up to $100 maximum.
If you'd like to insure an expensive package for more than $100, please read our article on how to insure your shipments.
For international shipments sent from the US, we can submit an inquiry to USPS, who will partner with the relevant international carrier to determine what compensation, if any, you're eligible for.
Claims can also be submitted for shipments sent via FedEx and UPS.
For shipments sent from and within Canada
Shipments sent within Canada that have a Priority, Xpresspost, or Expedited Parcel are eligible for claim submissions.
Shipments sent from Canada to anywhere outside of North America are not eligible for claim insurance.