SidelineSwap includes 3rd party shipping insurance in the shipping cost for select packages to cover damage or loss of product in shipment up to $5,000. If an item is damaged in transit, the buyer can open a dispute by clicking "Accept or Reject Item" on the swap page, then "No, Not As Advertised", and explain the dispute. If the buyer opens a dispute and it’s determined that the package was damaged or lost in transit the seller may be covered by shipping insurance. We currently provide shipping insurance on orders over $500 in the following categories:
- Bikes > Complete Bikes
- Bikes > Frames
If your item doesn't qualify for automatic insurance, but you'd still like to purchase insurance on an expensive item you're shipping, read here for how to do so.