Buyers pay for the cost of shipping. Upon making a sale, sellers are provided with prepaid shipping labels that can be printed from their swap pages. Both the buyer and seller will be able to track the package as soon as the seller has clicked on the shipping label to print. The tracking will not update until the package has been scanned by the shipping provider.
We expect our sellers to ship the item within 3 days of the date of sale. If the seller has not shipped the item after 2 days, they will be contacted by SidelineSwap. They will be contacted again after 4 and 7 days. If after 7 days the item still hasn’t been shipped and SidelineSwap doesn't have an update from the seller, then the refund process can begin.
The funds in the seller's Seller Dashboard become available to cash out as soon as the buyer has approved the sale or automatically 72 hours after the item has arrived at the buyer's address-- whichever comes first. If a buyer receives an item that arrives in a different condition than advertised, the buyer has 72 hours to open a dispute on the order. After 72 hours, the order becomes nonrefundable.
Good buyers confirm sales quickly and always leave feedback. Only SidelineSwap can refund an order, meaning a buyer cannot withdraw a payment without SidelineSwap's consent. We always defer to tracking on an order. If tracking shows that the package has been delivered, SidelineSwap considers the order delivered, even if the buyer claims otherwise.
Keeping communications on platform is to your benefit. When communications stay on site, you're guaranteed SidelineSwap Protection.
If you have any questions regarding an order, please do not hesitate to contact our support team! Please always share your Swap ID.