The seller doesn't get paid until you've received the item in its promised condition. If the buyer never ships, you will be refunded in full. Your payment is entirely protected.
We reach out to all users 2, 4, and 7 days after the payment has been submitted to remind them of their shipping duties. If the item never ships, you will be able to issue your own refund or the refund will be automatically issued.
If your purchase has not been shipped after 5 days, you will have the option to cancel the sale directly from your swap page, unless the seller has already clicked on the shipping label to print. All buyers can cancel their unshipped orders after 12 days, regardless of whether the seller has accessed the shipping label.
SidelineSwap automatically cancels and refunds all orders after 21 days, unless an extension has been requested by the buyer and seller.
If you are a seller looking to cancel a swap, click here.