Payouts made prior to 11 AM EST will hit your bank account the same day. Payouts to Canadian bank accounts take 1 extra business day. Please note that the cashout will typically be labeled “SidelineSwap” on your bank statement, but there will be times when the bank processing the cashout will not display “SidelineSwap” as the cashout source. When this happens, the cashout will instead be displayed as “Payoneer”. Payoneer is the platform we use to process payouts.
If your payout has not processed after 3 business days, it's likely that you've entered invalid bank information. When your payout fails, it takes 3-6 days from the day that you cashed out for the funds to process back into your SidelineSwap Seller Dashboard.
Please click "Edit Bank Account" at the top of the Seller Dashboard page and re-enter your banking information.